Usability Testing of Loid

During my time at Aboveit, I contributed to the early development of an internal product, a platform that enables businesses to connect with customers through live shopping, video-based customer service, and digital video consultations. I worked primarily on planning and conducting usability tests, and also contributed to UI design in Figma.

Role

UX/UI Designer

Employer

Aboveit

iOS

Platform

Areas

UX/UI Design

Goal

  • Validate early concepts and user flows

  • Identify usability issues and friction points

  • Support product decisions with real user insights

My Role

  • Planned and moderated usability tests

  • Recruited participants and wrote test scripts

  • Analyzed and synthesized user feedback

  • Contributed lightly to UI designs in Figma under guidance from senior designers

Approach

1. Planning & Setup
Defined testing goals and created test scripts tailored to critical flows.

2. Test Execution
Moderated usability tests and observed user interactions across scenarios.

3. Analysis
Mapped usability challenges and proposed recommendations.

4. Design Contribution
Assisted in refining layouts and screen flows in Figma based on feedback.

Impact

  • Helped uncover key usability issues early

  • Gave the team actionable insights to improve onboarding and flow clarity

  • Contributed to design decisions that enhanced the overall user experience

Takeaways

  • Learned to plan and conduct usability testing efficiently in a fast-paced work environment

  • Gained hands-on experience with user interviews and synthesizing insights

  • Improved my ability to communicate findings clearly to the team

  • Developed a better understanding of how testing methods can be adapted to different project contexts and constraints